Reply faster
Keep comments, DMs, mentions, and reviews from slipping through the cracks with one social media inbox for sorting messages and replying faster.
Inbox for:
Trusted by teams at
A social media inbox built for staying caught up.
Replies are easy to miss when every profile has its own notifications, message types, and review threads. Pallyy gives your team a cleaner way to triage the queue, hand conversations to the right person, and close out the interactions that still need a human response.
Collect
Bring every important conversation into one inbox.
See the messages and public interactions your team needs to handle without jumping between social apps all day.
Comments
Receive and reply to comments from supported social profiles.
Direct messages
Keep direct messages visible alongside other inbox work.
Post mentions
Track mentions that need a response or follow-up.
Story mentions
Catch Instagram story mentions before they disappear from the team workflow.
Reviews
Receive and reply to reviews from supported business profiles and locations.
Multi-network inbox
Manage inbox work across Instagram, Facebook, LinkedIn, Google Business, and TikTok.
Organize
Keep busy inboxes easy to sort and own.
Give every thread a status, owner, and context so conversations do not get buried as more people and profiles get involved.
Labels
Organize conversations with labels for campaigns, clients, topics, or priority.
User assignment
Assign threads to the teammate responsible for the next reply.
Resolve threads
Mark conversations as resolved so your team knows what is finished.
Inbox filters
Filter conversations by network, message type, status, label, assignment, or text.
Saved filters
Narrow the inbox to the messages your team needs to handle first.
Shared workspace
Keep inbox context available to the people managing publishing, reporting, and support.
Reply
Respond clearly and close the loop.
Move from unread to handled with a reply workflow that helps teams respond faster and avoid duplicate work.
Reply to comments
Respond to supported post comments from the shared inbox.
Reply to DMs
Handle supported direct messages in the same place as other inbox items.
Reply to reviews
Manage review responses without leaving the social inbox workflow.
Team handoff
Pass conversations to the right person before replying or resolving.
Client-friendly workflow
Keep customer conversations connected to the profiles and brands your team manages.
Cleaner follow-up
Use status, labels, and assignments to make sure important replies are not forgotten.
Questions and answers
FAQs.
What is a social media inbox?
A social media inbox is a shared place to collect, organize, and reply to messages and interactions from social platforms. It usually includes comments, direct messages, mentions, reviews, labels, assignments, and status tracking.
Which inbox channels does Pallyy support?
Pallyy supports inbox workflows for Instagram, Facebook, LinkedIn, Google Business, and TikTok, with message types depending on what each platform allows.
Can I assign inbox conversations to team members?
Yes. Pallyy lets you assign inbox threads to team members so it is clear who owns the next response.
Can I organize social media inbox messages with labels?
Yes. You can use labels to organize conversations by client, campaign, topic, priority, or any workflow your team uses.
Can I reply to reviews from the inbox?
Yes. Pallyy supports review workflows for supported profiles, including Google Business reviews.
Who is Pallyy social media inbox built for?
Pallyy is built for agencies, freelancers, social media managers, and in-house teams that need a clearer way to manage replies across multiple social profiles.